FAQ

Can I know if my order being dispatched, shipped or delivered?
All items use online tracking so you can know when to expect delivery. When we ship your order, an e-mail with information like tracking number and the courier will be sent to you automatically.

Are payments on ezbyonline.com Secure?
All payment information is secure and covered by ezbyonline.com privacy protection. Absolutely, all your online information will never be exposed.

Can I change my order once it has been submitted?
If you contact us immediately after placing the order, we can probably make the changes as your request. However, if your order has been shipped, we make any changes with additional handling fee at customer’s own cost.

How will I keep track of my order's progress when I submit an order with ezbyonline.com?

ezbyonline.com will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped.

Does ezbyonline.com charge sales tax?
We charge the appropriate sales tax depends on the state of shipping address.